Refund Policy

Our Return and Refund Policy was last updated 08 October 2025

Thank you for shopping at mydukaan.io/resinaza.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Non-Refundable Policy

Thank you for shopping with Resinaza.
Please read this Non-Refundable Policy carefully before making a purchase.

All sales made through Resinaza are final. Once an order has been placed and payment has been successfully processed, no cancellations, refunds, or exchanges will be accepted under any circumstances. By completing your purchase, you acknowledge and agree to this policy.

Each piece of jewellery at Resinaza is crafted with great attention to detail, using premium anti-tarnish materials and resin artistry. Minor variations in color, texture, or design are part of the handmade process and add to the uniqueness of every item. These variations will not be considered defects or grounds for a refund.

In the rare event that you receive a defective, damaged, or incorrect product, please contact our support team within 48 hours of delivery. You will be required to provide clear photographs and your order details for verification. Upon review, our team will determine an appropriate resolution—such as a replacement or store credit—if applicable.

We encourage all customers to review product details, dimensions, and care instructions carefully before placing an order.
For any queries or support, feel free to contact us at:
📞 +91 84000 84697
📧 resinazaa@gmail.com

By purchasing from Resinaza, you agree to comply with this Non-Refundable Policy.

Return & Replacement Policy

At Resinaza, we take great pride in the quality and craftsmanship of our anti-tarnish jewellery and resin products. Each piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

While all sales are final and non-refundable, we understand that unforeseen issues can occur. In such rare cases, we offer replacements under the conditions mentioned below.

Eligibility for Replacement

A replacement may be offered only if:

1. You have received a defective, damaged, or incorrect product.

2. You notify us within 48 hours of delivery via WhatsApp or email.

3. You provide clear photographs and videos of the product and packaging showing the issue.

Non-Eligible Cases

We will not be able to offer replacements for:

• Damage caused by improper use, mishandling, or lack of care.

• Minor variations in color, shape, or texture, as these are natural outcomes of handmade resin products.

• Products damaged after delivery due to exposure to chemicals, moisture, or improper storage.

• Delay in reporting the issue beyond the 48-hour window.

Replacement Process

Once your claim is verified:

1. Our team will review your request within 2–3 business days.

2. If approved, a replacement or store credit will be issued at our discretion.

3. You may be asked to ship the defective item back to us before the replacement is processed.

Important Note

All replacement requests are subject to verification and approval by our quality control team. Resinaza reserves the right to make the final decision in such cases.

For any concerns or to initiate a replacement request, please contact our support team:
📞 +91 84000 84697
📧 resinazaa@gmail.com

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: resinazaa@gmail.com +91-8400084697